Are You Getting Enough Out of Your Existing Lead Pool?
Every business has had situations where customer service representatives accidentally lose a lead. Have you ever wondered how much revenue you’ve lost from those dropped leads? What if you could recover them, increasing sales at a fraction of the cost of generating new leads?
With Blue Corona’s Lead Recovery services, you can make the most out of your existing lead pool (and therefore take full advantage of your marketing spend.
With lead recovery services, your customer service representatives (CSRs) call a customer back after he or she inquires about your service but does not book an appointment on the initial phone call. During these recovery calls, your CSRs will ask the callers if they still need services and if there’s anything your company can do to help.
Real-Time Lead Recovery Helps You Quickly Take Action on Dropped Leads
When your company invests in our lead recovery services, we will flag your calls with details about specific opportunities and unconverted leads four times a day, Monday through Friday. Your CSRs can then use this information to quickly call back leads, maximizing their chances of converting into new sales.
Even if a customer does not turn into a sale on the callback, your team still will have shown the customer they are valued. This will make a unique and positive impression on the customer and ensure that they keep you in mind in the future. Remember, a world-class customer service experience can make the difference between a one-time customer or loyal and referring customer!
How to Increase Leads from Your Existing Lead Pool
There are a couple of strategies you can teach your CSRs right away to make sure you aren’t missing out on valuable leads, including:
Capture the lead information right away. Asking for a caller’s name, phone number, and location early on in a phone call is crucial if you want to avoid losing out on valuable phone leads. Our call tagging services enable us to recover these otherwise lost leads for our clients. Once, we helped a client recover a lead for a $30,000 commercial job!
Don’t pass off the call too quickly. Whether you transfer the call on to someone else or to voicemail, it is vital to make sure you know the customer’s reason for calling and all of their important contact information. Otherwise, you have absolutely no chance of recovering the lead!
Efficient and conscientious lead management is an important practice if you want to ensure that you are converting the maximum number of leads possible from your existing lead pool.
Get Started With Lead Recovery Services Today!
To avoid missing out on sales opportunities and to ensure optimal customer service by using our Lead Recovery program, contact us today!
The information on this website is for informational purposes only; it is deemed accurate but not guaranteed. It does not constitute professional advice. All information is subject to change at any time without notice. Contact us for complete details.
Ready to increase your online presence today with digital marketing?